FAQ - Registration

Who can register with AsukaBook?
What countries does AsukaBook service?
Can I register without entering a web address?
How long will it take to receive my registration information?
Will I be sent product information once I am registered?
What happens if I forget my user information (Activation Code and/or Password)?
Can I change my user information (E-mail, Activation Code and/or Password)?


Who can register with AsukaBook?
AsukaBook products are available to professional photographers and designers creating books for resale or promotions. To protect the integrity and confidentiality of our registered customers, we do not disclose our prices, or ordering capabilities to the general public. For this reason, verifying professional status is imperative. When you submit your application for an account, your business status will be verified. We may request further information from you such as business web site, membership of professional photography associations, and/or sample images.  Please contact us if you have any additional questions or if you are unsure if your business qualifies.


What countries does AsukaBook service?
AsukaBook is a global product with representatives in Australia, France, Switzerland, China, Japan, and the United States. You are only able to register with a representative in your sales area. If you attempt to register with a representative that does not service your area, you will be notified of the correct representative and redirected to their website. AsukaBook USA serves most countries in the world other than some of Europe, parts of Asia, Australia, and New Zealand.


Can I register without entering a web address?
Yes. You will need to enter all available information on the registration form and use www.none.com in the web address field. Once the registration form has been completed, please send an e-mail to info@asukabook.com that includes samples of your recent photography or design work, memberships in any professional photography associations, and how you would like to use AsukaBook for your business. AsukaBook Customer Care may contact you with additional questions to complete the registration process. Your cooperation with this process would be greatly appreciated.


How long will it take to receive my registration information?
An email approving your registration application or requesting further information will be sent to you via e-mail within 2 business days. Once your registration has been “Approved”, you will receive your account login information, promotional discount codes, as well as more tips and resources to get started.


Will I be sent product information once I am registered?
Yes. New US customers will receive a Welcome Packet containing product information, page samples of our printing and 3 page finishes, and marketing material within 2 weeks of confirmed registration.


What happens if I forget my user information (Activation Code and/or Password)?
You may contact Customer Care, call 1.866.330.1530, or click HERE to retrieve your Activation Code and Password via e-mail.


Can I change my user information (E-mail, Activation Code and/or Password)?
Yes. You may change your e-mail and password, but your activation code may not be altered. To make changes to your user information, log into your AsukaBook account and select ‘Update Account’ from the right tabs menu. Please review all account information to ensure it is complete, current, and correct. Be sure to click ‘Update’ to save all changes.

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