|    |  

How to Order

Upon logging into your account, you will have the option to place an order by uploading a print-ready PDF generated by AsukaBook Maker or high-resolution JPEG files created in Adobe Photoshop or InDesign. When placing your order, you may apply discount codes, request an AlbumOnline link of your design (JPEG users will need to contact customer care to request a link), upgrade the printing service, and choose a shipping method.


Upload and place an order for a PDF file generated by AsukaBook Maker.

1. Log In to your account and click the 'Upload PDF File(s)' Button


2. Drag & Drop PDF FILE(s)

Drag & drop up to five PDF files where indicated. You may order an unlimited number of product copies per PDF.

AsukaBook PDF Order Upload


3. Uploading files

Please be patient while the system analyzes and uploads the files.

AsukaBook PDF Upload


4. Continue

To upload additional PDF files (up to five per order), repeat steps 2 and 3. Once finished, enter "REVIEWED" into the available field to confirm you have read our terms have been read and products are print ready.

AsukaBook PDF Upload Continued


5. Place Order

Confirm your order details, verify shipping address, apply any applicable discounts, opt in for AB AlbumOnline, select invoice option, allow/disallow marketing use, add drop shipping if desired, shipping method, add Rush service if desired, enter payment information, and submit your order.

AsukaBook Place PDF Order


IMPORTANT: If you are not redirected to a "Thank You" page after submitting your order, and do not receive an order confirmation email, the order was not placed successfully and you may need to restart your order. For further assistance, please contact customer care.
Upload your designed, high resolution JPEG files to your online account and place your order. JPEG files must meet the exact specifications of our design templates.

1. Log In to your account and click the 'Upload JPEG File(s)' Button


2. Choose a Spot

Click on one of the five spots. Each spot will accept a set of files for a single product. You may upload up to five different set of files in one order.

AsukaBook JPEG order choose a spot


3. Drag & Drop JPEG Files

Navigate to the folder on your computer that contains all of the final JPEG files. Select all of the JPEG product design files within the folder (not the folder itself) and drag & drop them them where indicated.

AsukaBook JPEG Order Data Check


4. DATA CHECK

Please be patient while the system analyzes and uploads all of the files. An error will occur if one or more of the files do not meet the specifications relative to the product, including inaccuracy of the number of files, file names, dimensions, DPI, etc. Contact customer care with any questions.

AsukaBook JPEG Order Data Check


5. Product Details

Select your product details.

AsukaBook JPEG Order Data Check Product Details


6. Select another spot or continue

To upload additional PDF files (up to five per order), repeat steps 2 through 5. Once finished, enter "REVIEWED" into the available field to confirm you have read our terms have been read and products are print ready.

AsukaBook JPEG Order Choose A Spot


7. Upload Complete

Once the upload is complete, you can opt to place your order or to save the files to your account so that you may sync with the proofing system and place your order later. If you select "NO," continue to step 8. If you select "YES," proceed to step 9.

AsukaBook JPEG Upload Complete


8. IF NO - Uploaded JPEG Books, PROOF, Edit, and Order

Your products will be saved on your account homepage. You may edit the details of your product, delete them, sync to the proofing system, or order when you are ready. Once you are ready to order, check the boxes to the left of the files under the shopping cart icon and then click the "PLACE ORDER" button.
AsukaBook JPEG Uploaded Books


9. Place AsukaBook Order

Confirm your order details, verify shipping address, apply any applicable discounts, select invoice option, allow/disallow marketing use, add drop shipping if desired, shipping method, add Rush service if desired, enter payment information, and submit your order.

AB AlbumOnline option is not available at this time when placing JPEG orders. Please contact customer care to request it for your order.

AsukaBook JPEG Place Order


IMPORTANT: If you are not redirected to a "Thank You" page after submitting your order and do not receive an order confirmation email, the order was not placed successfully and you may need to restart your order. For further assistance, please contact customer care.
How long does it take for an AsukaBook order?
The average turnaround for processing and production is roughly two to three weeks from the order approval date. You may add a Rush service to your order to expedite to ten business days or less. Shipping time is additional and varies based on the selected shipping method from Bend, Oregon. It is possible for the total turnaround time to be shorter or longer depending on the above factors, holidays, deadlines, and delays. Learn more.

How do I place a PDF order?
Upload your print ready PDF file generated by AsukaBook Maker to your online account. Click on the 'UPLOAD PDFS' tab above for more details.

How do I place a JPEG order?
Upload your designed, high resolution JPEG files to your online account. Click on the 'UPLOAD JPEGS' tab above for more details.

How do I upload an order for the Gallery Box?
Upload your 12 5x7 JPEG files of both vertical and horizontal orientation. Alternatively, you can upload a PDF generated by AsukaBook Maker.

How long does it take to upload a file through the internet?
The upload time will vary depending on your internet connection speed, the size of your files, and heavy order volume by other customers. Uploading can take anywhere from a few minutes up to several hours.

What if my internet connection is very slow?
If your internet connection is too slow and your upload will not complete online, you can burn your files to a CD/DVD and send via mail. Contact customer care for further details.

What do I do if my upload gets interrupted?
Always make sure that sleep mode is disabled in your computer settings before starting an upload. If for any reason your upload is interrupted, you will have to start the upload process again.

Is the AsukaBook website and order system compatible with tablets?
You may be able to view the website from a tablet, but placing an order is not possible at this time.

Can I order an AsukaBook by sending single digital images or film to you?
We only accept designed JPEG files or PDF files generated with AsukaBook Maker.

How many books can I order at one time?
You can order any number of prints at one time. To request a price quote for an order of more than 100 prints, contact customer care.

Can I order an unlimited amount of files per order?
No, you can only upload a maximum of five files per order, but you may select an unlimited quantity of books per file.

What forms of payment do you accept?
We accept VISA, MasterCard and American Express. Payment must be processed before an order is uploaded and completed.

How long does an order take to process before it is in production?
Orders are usually reviewed and processed within one business day. If concerns are found during review of your order, you will be contacted at that time.

Does AsukaBook review my files?
When placing your order, you will agree that you have reviewed your file(s) and they are ready for print, and by doing so, you take full responsibility for the layout and content. However, to help ensure you get the best possible product, we review all AsukaBook orders within two business days for noticeable layout concerns, but we do not check for spelling errors, design, image quality, or color choices. If any layout concerns are found, an AsukaBook representative will contact you with the option to resubmit a revised file, print "as is," or cancel and place a new order.

Can I make changes after placing orders?
You must contact customer care within 24 hours of placing your order for a possible changes or cancellation. However, if the file has already been sent to production, we might not be able to cancel it.

Can I cancel my order at any time?
No. Once your order has been processed and sent to production (orders are usually reviewed and processed within one business), it probably cannot be canceled.

Can I order an extra book jacket, case, or presentation box for my book?
Yes. Contact customer care for additional information.

Can you provide a discount on additional copies of previously submitted files?
Yes. You may order reprints at a discounted price within 90 days of the original order date. Log into your AsukaBook account and go to your Order History page, locate the original order, and click on the 'Order Reprint' link.

Why can't I apply a studio sample discount to a reprint order?
You are unable to apply a studio sample discount for a reprint order because reprint orders are already offered at a reduced price.  If you would like a studio sample of an already printed book, you must upload the file as a new order and be sure to apply the promotional discount.

Why can't I place an order for a new book combined with a reprint?
Reprint orders are sent immediately to production as they were reviewed and processed when the original order was placed. Orders for new books must still be reviewed and processed. New book orders and reprint orders cannot be shipped together, as the turnaround for a reprint order is considerably quicker. The AsukaBook shipping facility does not have the storage capacity to hold numerous book orders that are awaiting other orders so that they may be shipped together. A fundamental goal of AsukaBook is to deliver products to customers as soon as possible.

Home | Albums | Digital & Display | Pricing | Design | Inspiration | About | Info | Register | Account | Contact

Facebook Icon
Twitter Icon
Instagram Icon
Pinterest Icon

Privacy Statement | © 2017 ASUKANET. All Rights Reserved.

AsukaBook | Kubota Image Tools | Kubota Market | Photographers Ignite – All departments of Kubota Photo-Design, Inc.