How do I place a book order?
Follow the steps on how to upload a print ready PDF file generated by AsukaBook Maker HERE
Follow the steps on how to upload high resolution JPEG files created using the ABiD Tool or the blank templates in Photoshop HERE
Does AsukaBook review my files?
When placing an order, the user confirms that all submitted files are ready for print and take full responsibility for the layout and content.
As a courtesy, AsukaBook reviews for noticeable layout concerns, but does not check for grammatical errors, comment on design style, image or color quality. If any layout concerns are found, a representative will contact you with the option to resubmit a revised file or proceed with printing as is.
Do you offer faster printing service?
Our Rush service will reduce production time to approximately ten business days or less for an additional fee of $40 per order.
Can I order an unlimited amount of files per order?
No. You can only upload a maximum of five files per order, but you may select an unlimited quantity of products per file.
Can I cancel my order at any time?
No. Orders cannot be cancelled once it has been approved and processed by the production department.
Can I make changes after placing an order?
must be able to contact the production department within 24 business hours of placing your order for a cancellation request. However, if the file was already processed by the production department, a cancellation is not possible.
Can I order an extra book jacket, case, or presentation box for my book?
Yes. Contact Customer Care
Can I place an order for a new book combined with a reprint?
Reprint orders are sent immediately to production as they were reviewed and processed when the original order was placed. Orders for new books must still be reviewed and processed. You may request new book orders and reprint orders be shipped together by contacting Customer Care
What do I do if my upload gets interrupted?
Always make sure that sleep mode is disabled in your computer settings before starting an upload. If for any reason your upload is interrupted, you will have to start the upload process again.
Is the AsukaBook website and order system compatible with tablets?
You may be able to view the website from a tablet, but placing an order is not possible at this time.
How many books can I order at one time?
We accept up to 5 different album files per order. Each file can have up to 99 prints each. Contact Customer Care
if you need to order more than 100 prints.
What forms of payment do you accept?
We accept VISA, MasterCard and American Express.